Privacy Policy
Effective Date: January 15, 2025
Last Updated: January 15, 2025
1. Introduction
2. Information We Collect
3. How We Use Your Information
4. Data Sharing and Disclosure
5. Data Security
6. Data Retention
7. Your Rights and Choices
8. Third-Party Services
9. Location Data
10. Children's Privacy
11. International Data Transfers
12. Changes to This Privacy Policy
13. Contact Information
This Privacy Policy describes how Langa's Water Delivery collects, uses, and protects your personal information when you use our mobile application and water delivery services (the "App" and "Services"). We are committed to protecting your privacy and ensuring the security of your personal data.
By using our App and Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2.1 Information You Provide to Us
We collect information that you voluntarily provide when using our App, including:
- Registration Information: Name, email address, phone number, and other account details required for registration
- Delivery Information: Delivery addresses, special delivery instructions, and preferred delivery times
- Order Information: Water bottle quantities, delivery frequency preferences, and order history
- Payment Information: Payment method details processed through secure payment gateways
- Communication Data: Information you provide when contacting our customer support team
2.2 Information We Collect Automatically
- Location Data: GPS coordinates and address information necessary for accurate water delivery
- Device Information: Device type, operating system, and app usage analytics
- Delivery Tracking: Real-time delivery status and completion confirmations
2.3 Information We Do Not Collect
We do not collect:
- Contacts from your device beyond delivery-related communications
- Photos, videos, or other media files unless specifically required for delivery verification
- Browsing history or activity on other apps or websites
- Sensitive personal information unrelated to water delivery services
We use the collected information for the following purposes:
- Service Delivery: To process and fulfill your water delivery orders
- Route Optimization: To plan efficient delivery routes and schedules
- Account Management: To create and manage your user account and preferences
- Payment Processing: To process payments and manage billing
- Customer Support: To respond to your inquiries and provide technical support
- Service Improvement: To analyze usage patterns and improve our delivery services
- Communication: To send delivery notifications, updates, and service-related communications
- Security: To protect against fraud, unauthorized access, and other security threats
- Legal Compliance: To comply with applicable laws and regulations
4.1 Limited Sharing
We do not sell, trade, or rent your personal information to third parties. We only share your information in the following limited circumstances:
- Delivery Personnel: Delivery address and contact information is shared with our authorized delivery team solely for completing deliveries
- Payment Processing: Payment information is shared with authorized payment gateway providers solely for processing transactions
- Legal Requirements: When required by law, court order, or government regulation
- Protection of Rights: To protect our rights, property, or safety, or that of our users
4.2 Service Partners
Our delivery personnel and payment processors are bound by strict confidentiality agreements and data protection requirements. They only have access to information necessary to perform their specific functions.
5.1 Encryption
All personal data collected through our App is encrypted using industry-standard encryption protocols. This ensures that your information remains secure and unreadable to unauthorized parties.
5.2 Security Measures
We employ multiple layers of security including:
- End-to-end encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and updates
- Secure authentication mechanisms
- Limited access controls for delivery personnel
We retain your personal information only for as long as necessary to:
- Provide you with our water delivery services
- Maintain delivery history for customer service purposes
- Process payments and manage billing records
- Comply with legal obligations
- Resolve disputes and enforce agreements
When your data is no longer needed, it is securely deleted from our systems. Order history may be retained for up to 7 years for business and legal compliance purposes.
7.1 Access and Control
You have the right to:
- Access your personal information
- Update or correct your delivery addresses and contact details
- Request deletion of your account and associated data
- Opt-out of promotional communications
- Modify your delivery preferences and schedule
7.2 Account Management
You can manage your account settings, delivery preferences, and privacy choices directly through the App. For account deletion requests, please contact our customer support team.
8.1 Payment Gateway
We use secure, PCI-compliant payment gateways to process transactions. These services have their own privacy policies and data protection measures that comply with international payment security standards.
8.2 Mapping and Location Services
Our App may use third-party mapping services to optimize delivery routes and provide accurate location services. These services are bound by their respective privacy policies.
Location data is essential for our water delivery service. We collect and use location information to:
- Accurately deliver water to your specified address
- Optimize delivery routes for efficiency
- Provide real-time delivery tracking
- Verify delivery completion
You can control location permissions through your device settings, but please note that disabling location services may affect our ability to provide accurate delivery services.
Our App is intended for use by adults aged 18 and above. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
If you are located outside of our primary service area, please note that your information may be transferred to and processed where our servers are located. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy in the App
- Sending you an email notification
- Displaying a prominent notice in the App
Your continued use of the App after such modifications constitutes your acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email:
Sales: sales@langa.co.zw
General Inquiries: eugene@langa.co.zw
Accounts: accounts@langa.co.zw
Phone:
+263 779 083 858
+263 719 104 245
+263 867 721 0815
Office Address:
Chiweshe Building
34 Rhodesville Ave
Greendale, Harare
Customer Support: eugene@langa.co.zw
© 2025 Langa's Water Delivery. All rights reserved.
This Privacy Policy complies with applicable data protection laws and regulations.